Chatbots applications in education: A systematic review

The learning process can be performed through a Facebook messenger bot which trains and quizzes employees. It is designed with microlearning approach in mind – small chunks of information for brief attention spans. The bot can adapt messages to individual employees and boasts a 98% engagement rate. With a shift towards online education and EdTech platforms, course queries and fee structure is what many people look for. However, no one has enough time to convey all the related information, and here comes the role of a chatbot.

Furthermore, these chatbots facilitate flexible personalized learning, tailoring their teaching strategies to suit each student’s unique needs. Their interactive and conversational nature enhances student engagement and motivation, making learning more enjoyable and personalized. Overall, students appreciate the capabilities of AI chatbots and find them helpful for their studies and skill development, recognizing that they complement human intelligence rather than replace it. In recent years, the education industry has witnessed a significant shift towards using technology to enhance the learning process.

List of the top conversational AI examples

Education chatbots can be integrated into various platforms, such as learning management systems (LMS), educational websites, and mobile applications. Chatbots in education offer unparalleled accessibility, functioning as reliable virtual assistants that remain accessible around the clock. Much like a dedicated support system, they tirelessly cater to the needs of both students and teachers, providing prompt responses and assistance at any time, day or night. This kind of availability ensures that learners and educators can access essential information and support whenever they need it, fostering a seamless and uninterrupted learning experience. Education chatbots are interactive artificial intelligence (AI) applications utilized by EdTech companies, universities, schools, and other educational institutions.

However, this situation presents a unique opportunity, accompanied by unprecedented challenges. Consequently, it has prompted a significant surge in research, aiming to explore the impact of chatbots on education. For these and other geopolitical reasons, ChatGPT is banned in countries with strict internet censorship policies, like North Korea, Iran, Syria, Russia, and China. Several nations prohibited the usage of the application due to privacy apprehensions. Meanwhile, North Korea, China, and Russia, in particular, contended that the U.S. might employ ChatGPT for disseminating misinformation.

Practice using a chatbot

Researchers have already developed systems that possess the ability to detect whether or not students can understand the study material. Also, imagine the usefulness of chatbots in times of crises, when parents and students have loads of questions that can overwhelm school employees. Such is the case of the 2020 pandemic when schools may slowly reopen and many parents are concerned about the dangers. As students get back to the classroom, questions about health and safety measures, school hours, and protective gear are likely to rise in numbers. FAQ bots answer questions and Messenger chatbots can enhance your Facebook page. Mitsuku uses Artificial Linguistic Internet Computer Entity (A.L.I.C.E.) database.

Since it builds the foundation of their child’s learning, its best to help prospects by providing all the information about the programs you offer. This chatbot template is designed to provide all the information parents are looking for before choosing a playschool for their child and helps them schedule an appointment instantly. If you’ve got interactive content, such as video tutorials, chatbots can tap into your library and provide relevant content to help students study. Not to mention, some chatbots can facilitate learning, e.g. by playing music for concentration by integrating with music apps like Spotify.

These education chatbots are designed to help students make informed decisions about their future careers. Over the years, the use of chatbots for education has grown tremendously. Educational institutions including schools, colleges, and universities are using these AI platforms to deliver personalized and interactive learning experiences.

• The University of Rochester has a chatbot that helps students with campus navigation, academic planning, and course selection.
• The data ChatGPT is trained on is only up to 2021, which means it is not all-knowing.
• AI chatbots equipped with sentiment analysis capabilities can play a pivotal role in assisting teachers.
• Summer melt affects 22,8% of college-intending high school graduates each year.
• By leveraging this valuable feedback, teachers can continuously improve their teaching methods, ensuring that students grasp concepts effectively and ultimately succeed in their academic pursuits.

These chatbots contribute to a more efficient and effective assessment process while promoting active student engagement and facilitating personalized learning journeys. SchoolMessenger is an online education communication platform with a large user base. It designed an AI chatbot that allows parents to get information about their child’s attendance, schedules, or academic progress. Besides, parents can also inquire about school events and engage with teachers to know specific areas their kids are weak at. Eventually, the platform streamlines communication between parents and teachers thus enabling SchoolMessenger to softer a collaborative educational environment.

PARRY was a chatbot designed to simulate a paranoid patient with schizophrenia. It engaged in text-based conversations and demonstrated the ability to exhibit delusional behavior, offering insights into natural language processing and AI. Later in 2001 ActiveBuddy, Inc. developed the chatbot SmarterChild that operated on instant messaging platforms such as AOL Instant Messenger and MSN Messenger (Hoffer et al., 2001). SmarterChild was a chatbot that could carry on conversations with users about a variety of topics. It was also able to learn from its interactions with users, which made it more and more sophisticated over time. In 2011 Apple introduced Siri as a voice-activated personal assistant for its iPhone (Aron, 2011).

Therefore, it is important to have a systematic course schedule designed keeping in mind the time set and availability of the teachers. Keeping your students engaged is the only way to make your students trust and follow you. Students these days look for several courses before going for one and so it is essential to provide them with the best. Even if you are providing the best quality education, they need regular interaction and activities to keep them engaged and tied with the institute. Read on and find how chatbots for education are helping revive the sector.

ChatGPT examples for Research, Brainstorming, and Information Gathering:

We recommend that you and your students exercise caution when entering sensitive or private data into a chatbot, as doing so might put your privacy at risk. You should not enter any protected information, high-risk data, or other data that should not be made public into a chatbot. You also should not enter copyrighted data or intellectual property that belongs to others, such as student work, unless you have their permission. University IT provides additional guidance on the responsible use of AI regarding privacy and data security on their Responsible AI at Stanford webpage.

When using a chatbot, the gathering of data and feedback from the students happens in a way that is organic and integrated into the learning experience — without the need for separate surveys or tests. The data is captured digitally in a format that can be analyzed manually or by using algorithms that can detect themes, patterns, and connections. In effect the teacher can “interact” with and learn from multiple learners at the same time (in theory an infinite number of them). Drawing from extensive systematic literature reviews, as summarized in Table 1, AI chatbots possess the potential to profoundly influence diverse aspects of education. They contribute to advancements in both teaching and learning processes.

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